Briggs And Stratton
Reviews and Complaints
I want a real phone number,why can’t I talk to a real person I don’t need a dealer and he gave my the wrong number for compaints
Preferred solution: Full refund
Here’s my rating score 0
Preferred solution: Full refund
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Verified ReviewerExtremely poor customer service and exchange policy
Bought a new Toro mower with a Briggs and Stratton engine last year. With only about 15 hours on the engine the head gasket blew.
An authorized service center made the repair under warranty. A short time later the engine failed. The service center said it would need a new engine. After months {now were in 2023} Briggs and Stratton approved a new engine.
As of this writing, here I sit with NO MOWER since the approved engine replacement has yet to arrive!!! The grass still grows however so I was using an old clunker mower which, as you may have guessed, died leaving me no choice but to go out and buy a new mower!!! Imagine how pissed I am to be put in the position to have to buy another, new mower, which, I wouldn't need to do if Briggs and Stratton would put the customer first and send out the new engine for the "new" mower sitting in the service center. The service center {Northeast Equipment} has NOT been able to make any headway on getting this engine.
Now it's my turn to take up the fight.
This has turned into a very frustrating process since I have yet to get a human being on the phone so I can fight this. This company sucks, but I'm not giving up.
- Poor customer service
Preferred solution: The new engine they approved
User's recommendation: Buy Honda garden equipment, with a Honda engine
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSends wrong parts and sticks you with them
"This review is for briggsstrattonstore.com, NOT briggsandstratton.com. I wish there was an option for 0 stars.
I called Briggs & Stratton Store to receive help obtaining the correct part for a transfer switch.
I provided the model and serial number for the customers transfer switch and the agent sent me a diagram to identify the part number. There were no pictures to use to verify the part looked the same but the agent assured me that it would be the correct part. The part arrived and was for a 100a transfer switch and not the 200a that I provided information for. I called customer service to start the return process.
The part is in the box they sent and has never left the office. I was told I could return the part for a 20% restocking fee and I pay shipping. First I would need to send pictures proving the part was in new and uninstalled condition in its original packaging. I did so and then received an email saying we would be unable to return the part since it was an electrical component.
The agent knew full well what part it was when telling me we could return it. Additionally the part was ordered based on an agents information from the beginning. They now are giving me a different part number that costs twice as much and wanting me to purchase this new part blindly as well while keeping an expensive part we have no use for.
It is bad enough they wanted to charge a restocking fee for their mistake but this is ridiculous. Might want to remove the slogan Fit right the first time from your page.
- Charges you for their mistakes
Preferred solution: Full refund
User's recommendation: Don't take agents at their word
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Verified ReviewerNew mower wont start
Preferred solution: Full refund
User's recommendation: Find a different type of product
One year old mower is not starting
- Does not start just after a year with high octane gas
Preferred solution: Full refund
User's recommendation: Horrible engine
Not happy
Bad engine, won't honor warranty
- Promise of a warranty
Preferred solution: My *** mower back, repaired at no cost to me
User's recommendation: Don't buy Briggs and Stratton
Didn't last a year
I purchased a Toro 22" Person Pace mover in April 2022. I used it around 20 time last season & 5 this season.
In May 2023 the lawn mower locked up. no noise or smoke just locked up. This is the fifth Toro Person Pace I have bought. I took it to the service shop that Toro has on file to do warranty & repairs.
After reviewing the mower/motor the repair shop said that it had been run without oil and Briggs and Stratton denied the claim. I check the oil every time I mow and it has never been ran without oil. I tried to call Briggs and Stratton and could never get to talk to a person. So I called Toro and after many calls I finally got to talk to a real person.
They told me that since if has been over a year that they could not do any thing and they didn't have a good number for Briggs and Stratton. Toro has lost my business and after reading all of the other reviews it looks like they lost a lot more.
By the way the toro has a 2 year full and 3 year guaranteed to start warranty. no
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Verified ReviewerResolved: Need to find a replacement engine
Company resolved the issue.
Preferred solution: Talk to a real person so I can solve the problem
User's recommendation: Don’t waste your time here all you’re going to get is automation no one on one customer service maybe they just don’t care about their customers having phone lines and people to man them is the cost of doing business. I have to answer my phone calls I don’t buy some elaborate system that doesn’t answer all your questions and doesn’t give you any options. Not happy at all.
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Verified Reviewer | Lahore, Punjab ProvinceResolved: Service centre in Pakistan
Company fixed the issue and I have been provided with apology.
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Verified ReviewerPiece of *** craftsman T 100
- Every time i turn around it was tearing up
Preferred solution: Full refund
User's recommendation: Don’t buy craftsman lawn mowers
Need model number of engine
Preferred solution: Model number!
User's recommendation: Have option to talk to live person
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Verified Reviewer | Southbridge, MassachusettsWarranty
I brought a lawnmower in May 2023 and noe ot want start. I need to talk to someone ASAP
User's recommendation: I will ship the lawnmower to you, ASAP I need my money back.
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Wrong address
The only address I can provide is the website. https://***