Glenda F Cia

I want a real phone number,why can’t I talk to a real person I don’t need a dealer and he gave my the wrong number for compaints

Your factory made my mower incorrectly!! I got a new motor installed by my dealer but have to pay for shipping and labor 479.00 thats is ridiculous for somthing your factory didnt install correctly and I feel like I should not had to pay a dime for something your factory did not do. My name is Glenda and my phone number is 618. 697-**** please respond I want to speak to a real person!!!
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Loss:
$479

Preferred solution: Full refund

Glenda F Cia

Here’s my rating score 0

Very unhappy with your company ,would very much like to speak to someone,but it's seems like there in no one to speak with with these numbers its like you dont exist or do not want to be contacted
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Loss:
$479

Preferred solution: Full refund

Don G Tft

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Verified Reviewer

Extremely poor customer service and exchange policy

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Bought a new Toro mower with a Briggs and Stratton engine last year. With only about 15 hours on the engine the head gasket blew.

An authorized service center made the repair under warranty. A short time later the engine failed. The service center said it would need a new engine. After months {now were in 2023} Briggs and Stratton approved a new engine.

As of this writing, here I sit with NO MOWER since the approved engine replacement has yet to arrive!!! The grass still grows however so I was using an old clunker mower which, as you may have guessed, died leaving me no choice but to go out and buy a new mower!!! Imagine how pissed I am to be put in the position to have to buy another, new mower, which, I wouldn't need to do if Briggs and Stratton would put the customer first and send out the new engine for the "new" mower sitting in the service center. The service center {Northeast Equipment} has NOT been able to make any headway on getting this engine.

Now it's my turn to take up the fight.

This has turned into a very frustrating process since I have yet to get a human being on the phone so I can fight this. This company sucks, but I'm not giving up.

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Loss:
$1
Cons:
  • Poor customer service

Preferred solution: The new engine they approved

User's recommendation: Buy Honda garden equipment, with a Honda engine

Accounting G

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Sends wrong parts and sticks you with them

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Briggs And Stratton - Sends wrong parts and sticks you with them

"This review is for briggsstrattonstore.com, NOT briggsandstratton.com. I wish there was an option for 0 stars.

I called Briggs & Stratton Store to receive help obtaining the correct part for a transfer switch.

I provided the model and serial number for the customers transfer switch and the agent sent me a diagram to identify the part number. There were no pictures to use to verify the part looked the same but the agent assured me that it would be the correct part. The part arrived and was for a 100a transfer switch and not the 200a that I provided information for. I called customer service to start the return process.

The part is in the box they sent and has never left the office. I was told I could return the part for a 20% restocking fee and I pay shipping. First I would need to send pictures proving the part was in new and uninstalled condition in its original packaging. I did so and then received an email saying we would be unable to return the part since it was an electrical component.

The agent knew full well what part it was when telling me we could return it. Additionally the part was ordered based on an agents information from the beginning. They now are giving me a different part number that costs twice as much and wanting me to purchase this new part blindly as well while keeping an expensive part we have no use for.

It is bad enough they wanted to charge a restocking fee for their mistake but this is ridiculous. Might want to remove the slogan Fit right the first time from your page.

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Loss:
$458
Cons:
  • Charges you for their mistakes

Preferred solution: Full refund

User's recommendation: Don't take agents at their word

2 comments
Annaliyah Hag

Wrong address

Accounting G
reply icon Replying to comment of Annaliyah Hag

The only address I can provide is the website. https://***

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Rion F

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Verified Reviewer

New mower wont start

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New mower purchased and exchanged within a week. 2nd mower stopped running within 3 weeks. Cant get any help from Briggs and Stratton except an automated number which says contact dealer. All local dealers are backed up over a month to even look at it. Number on website is missing a digit so unable to call any other numbers. No live person to talk to.
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Loss:
$400

Preferred solution: Full refund

User's recommendation: Find a different type of product

Kyland Gyi

One year old mower is not starting

Briggs And Stratton - One year old mower is not starting
Briggs And Stratton - One year old mower is not starting - Image 2
Original review Jun 03, 2023
I purchased the lawn mower last year from Home Depot. I can not start it this yeas as of today after repeated attempts. The phone numbers came with the machine is also not correct to contact/communicate and goes to some kind of medical scam.
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Loss:
$500
Cons:
  • Does not start just after a year with high octane gas

Preferred solution: Full refund

User's recommendation: Horrible engine

Anonymous
map-marker Virginia Beach, Virginia

Not happy

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I still havent found the proper gas cap for the lawn mower which I requested from Lowes or Home Depot they twist open by their self where can I get one or can you send me one
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Calvin L Xbb

Bad engine, won't honor warranty

New pushmower, less than 10 hours use, engine decided it didn't want to start in middle of mowing my yard. Took it to certified service dealer and after they tore it down, Briggs @ Stratton said they wouldn't honor the warranty. *** THEM. They said if I want it back in operating condition, I will have to pay $593 and change. I already paid $550 in April 2023 for this mower. Again, *** THEM.
View full review
Loss:
$550
Pros:
  • Promise of a warranty

Preferred solution: My *** mower back, repaired at no cost to me

User's recommendation: Don't buy Briggs and Stratton

2 comments
Whitfield Max

Probably as much as 3 mini doughnuts. Personally, I will not purchase a Toro product or any other product with a Briggs@***n engine on it.

The comment on Toro is because that was the mower brand and they too said there was nothing they will do about it either. Screw them BOTH.

Keneshia Egw

Wow, I wouldn’t broght B&S if I knew how bad the customer service is. Another scam to get money. How much do you think my 3 year warrenty is worth?

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Anonymous
map-marker Fort Smith, Arkansas

Didn't last a year

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I purchased a Toro 22" Person Pace mover in April 2022. I used it around 20 time last season & 5 this season.

In May 2023 the lawn mower locked up. no noise or smoke just locked up. This is the fifth Toro Person Pace I have bought. I took it to the service shop that Toro has on file to do warranty & repairs.

After reviewing the mower/motor the repair shop said that it had been run without oil and Briggs and Stratton denied the claim. I check the oil every time I mow and it has never been ran without oil. I tried to call Briggs and Stratton and could never get to talk to a person. So I called Toro and after many calls I finally got to talk to a real person.

They told me that since if has been over a year that they could not do any thing and they didn't have a good number for Briggs and Stratton. Toro has lost my business and after reading all of the other reviews it looks like they lost a lot more.

By the way the toro has a 2 year full and 3 year guaranteed to start warranty. no

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Resolved
Peter A Qud

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Verified Reviewer

Resolved: Need to find a replacement engine

Updated by user Jul 20, 2023

Company resolved the issue.

Original review Jun 19, 2023
I want to talk to a real person. I dont like talking to computers. I need technical information that Im not gonna get from a computer. I need to talk to somebody who knows clearly they dont respect their customers who have purchased tools and equipment with their engines on them. Pretty sad.
View full review
Loss:
$300

Preferred solution: Talk to a real person so I can solve the problem

User's recommendation: Don’t waste your time here all you’re going to get is automation no one on one customer service maybe they just don’t care about their customers having phone lines and people to man them is the cost of doing business. I have to answer my phone calls I don’t buy some elaborate system that doesn’t answer all your questions and doesn’t give you any options. Not happy at all.

Resolved
Abdul M Obl

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Verified Reviewer
| map-marker Lahore, Punjab Province

Resolved: Service centre in Pakistan

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Updated by user Dec 14, 2023

Company fixed the issue and I have been provided with apology.

Original review Dec 07, 2023
Can you please provide contact details of your service centre near Lahore, Pakistan for briggs and Stratton 13.5kva gas generator?
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William E Kjt

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Verified Reviewer

Piece of *** craftsman T 100

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The freaking cam in the motor has been screwing me up I took it to the shop and they told me it was a starter been fighting this thing ever sense is that #Warranty it was in #Warranty when I took the shop
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Cons:
  • Every time i turn around it was tearing up

Preferred solution: Full refund

User's recommendation: Don’t buy craftsman lawn mowers

Chris M Yta

Need model number of engine

I need to talk to someone who can tell me the model number of my lawn mower engine. I have the serial number but there is no model number to be found. All it says is 650 series and that doesnt work it trying to find replacement part. The customer service phone number doesnt allow to ask the question.
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Preferred solution: Model number!

User's recommendation: Have option to talk to live person

Shanel Ipf

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Verified Reviewer
| map-marker Southbridge, Massachusetts

Warranty

I am looking for a reimbursement of what I paid to get my lawnmower fixed so I got my lawnmower back last weekend and tried to use it this weekend and its still not working
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Anonymous
map-marker Richmond, Virginia

I brought a lawnmower in May 2023 and noe ot want start. I need to talk to someone ASAP

I brought a lawnmower from Walmart in May of this year 2023. Now the lawnmower want strat Walmart told me to reach out to you. I need someone to call me ASAP.
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User's recommendation: I will ship the lawnmower to you, ASAP I need my money back.