Stan C Uzw

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Verified Reviewer

Your contact provision is a DISASTER

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Updated by user May 24, 2023

There has been no contact from B&S.B&S is a big company,- it did not get to that position by totally ignoring their customer base. Into the future, - the inclusion of a B&S engine on a product that interests me will be the kiss-of -death for that product.

B&S are of the opinion that there are sufficient OEM companies that include their engines that they do not have to care about existing customers. WRONG! The new version of my ride-on mower has a Kawasaki engine.

Perhaps B&S should take note of another WIS. mega company that recently ignored its customer base with devastating effect.

Original review May 22, 2023
I want a service manual for my B&S engine, Model:- 44U677. Type :- 0004G1. Code 180522yG. The model/type is not recognized by your system and it is not possible to get an answer as to why that is. You want to know what frustration is - then try phoning your system from outside.
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Cons:
  • No customer service of any kind

Preferred solution: An answer

User's recommendation: Their customer service is non-existent

William E Kjt

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Verified Reviewer

Crappie craftsman T 100

About this thing in April 2021 take it to the shop in March 2023 they said it was the starter but it is not it is the cam in the motor I told him thats what it was. If you need more details then I will have to look for the paperwork I hate this lol more
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Loss:
$1400
Cons:
  • 1500

Preferred solution: Full refund

Pritesh P Aut

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Unfair business with India distributors

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Briggs and Stratton INDIA has been running their business in very unethical and unfair way by stock dumping and termination of contract without any reason. The India director works closely with the distributors who will give special favours and pass on commission on every orders, i have written to briggs HQ and informed about such working but instead the India director terminated the contract.
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Loss:
$100000

Preferred solution: Compensation and return of stock

User's recommendation: Do not invest in briggs india

Kathy E Zuq

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Verified Reviewer
| map-marker High Point, North Carolina

Need to return a pressure washer

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Can't find a person to talk to so I can return my purchase to Lowes, have called 5 different support numbers and you get a message then they hang up
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1 comment
Guest

I purchased 4 Toro lawn mowers over last 10 years, all with Briggs & Stratton engines. Exasperated and pissed thinking the old brand name holds credence.

NOT!!. I spent over $300 to diagnose and engine overheats, then compression slows until mower quits. All 4 were out of warranty by a few months before the problem prevailed.

Tried many was to contact, and a dead end. Contact KPS Capital since they are the owners.

Joe G Jtq

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Trying to locate magneto/coil 3.5hp

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Briggs And Stratton - Trying to locate magneto/coil 3.5hp
I am having a problem, locating the right armature/magneto. I just purchased p.n. 591420. I was told it would work with my application there is no tab on coil to hang governor bracket on was told this was the new model. I would just like to speak with someone from Briggs & Stratton to get me out of this jam. Thank you for your time Joe G. 941-276-****
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Cornelius L Fzy

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Technical support

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Updated by user May 10, 2023

My technical inquiry was send to BOSCO Germany (Viernheim)

Updated by user May 10, 2023

STILL WAITING FOR FEEDBACK FROM TECHNICAL SERVICE

Original review May 10, 2023
Obviously no technical service for Generator P 2400 available in Germany (Europe) that can support. Technical inquiries are being forwarded to USA for clarification, but still waiting for response since several weeks. Nightmare
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Cons:
  • Cant reach anyone when parts are meeded

Preferred solution: Technical clarification why product P2400 dies not work.

User's recommendation: Check location and availability of tech. service prior to purchase

Taggart Jno

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| map-marker Columbia, South Carolina

Bad Camshaft

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How in the *** does an engine with less than 100 hours on it have a bad camshaft? Never again will I purchase anything with a Briggs and Stratton engine or Craftsman on it? They produce nothing but junk!
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User's recommendation: Don’t buy

Taggart Jno

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Verified Reviewer
| map-marker Columbia, South Carolina

Blown Camshaft in a mower with 60 to 100 hours max on engine! $500 repair. 3rd time this pos has broken down and my last time to buy anything with Briggs & Stratton on it!!!

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How the *** does an engine with 60 to 100 miles have a bad camshaft??? I will never own anything with Briggs & Stratton or Craftsman on it!
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User's recommendation: Don’t buy

Anonymous
map-marker Quispamsis, New Brunswick

Case number 125****

I was promised a check for what I paid for the product and I didnt get anything and its been two months, so whats the problem?give me an answer.ty
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Anonymous
map-marker Quispamsis, New Brunswick

Case number 125****

Im still waiting for my check for $93.00.according to that case number, I was supposed to get within 7 to 21 days?..
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Pritesh P Aut

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Verified Reviewer

Unethical business working

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Briggs and stratton India operations need to investigate on how the unethical business practice is carried out by India director. Due to this mis use of power the distributors/investors are at the suffering end and have suffered heavy losses even after giving 23 years of honest business.
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Preferred solution: Full refund

Cornelius L Fzy

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Verified Reviewer
| map-marker Hannoversch Münden, Lower Saxony

Technical support and clarification of product use.

I sent my technical inquiry regarding the non-function of a brand new Bosco Generator P2400 to Bosco Germany (Viernheim) weeks ago, but no response yet. The inquiry deals about the non- compatibility with my home electricity network.
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User's recommendation: Check product specification and description prior to purchase. top

Shenna Nnd
map-marker Sacramento, California

Troubleshooting a Briggs & Stratton 18 1/2 hp

My 18 1/2 hp Briggs and Stratton idles fine but under a load at high rpm the governor goes up and down. Need help finding the problem because I have done the other things and its not working
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Anonymous
map-marker Florence, Alabama

Upset how incompetent an old company has become

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After 4 mowers, all stopped working a few months after 2 year warranty expired. I want compensation and revenge. Do not buy with its name on the unit
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david d Dnw
map-marker Roy, Utah

No customer service

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Snow blower Snowblower does not move does not keep running properly. Cannot get no customer service. Try call Customer Service very useless procedure.
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User's recommendation: Stay away